Wanna know why? Because it's literally impossible - the system doesn't give us an option to do that. Debit cards are not the same as cash! How do you not understand that!? Oh, also, we won't make an exception to this. We will NOT give cash back for returns that were originally purchased with a debit card. If you paid with a gift card that you no longer have, inform the associate processing your return and we will issue you a new gift card with the refunded amount. Your refunded money will go back to whatever you used to purchase the item automatically. How will I get my money back if I paid cash, credit card, gift card, etc.? No exceptions will be made to this.Ĭan I haggle a Manager or Supervisor on the policy? Can the policy be altered? Can you make an exception for me? However, you will get the lowest selling value of the item within the last 30 to 90 days, no tax, and onto a store gift card. If you have an item that does not have a Serial Number, is unopened, and is still active in our system, we may grant you a return. We try our best to keep our customers satisfied. What if I don't have the receipt with me? Am I out of luck? Opened computer software, movies, music or video games can only be exchanged for an identical item. The following items cannot be returned: Final Sale Merchandise, digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items, batteries, ink and 3D printer filament, and items that are damaged or unsanitary. Yes, there are certain items that cannot be returned. We can process a return with a nonrefundable deduction on your refund for what is missing.Īre there any items that cannot be returned? If you do not have all the original packaging or accessories, that's okay too. Yes, you can return products even if you have opened the box and used it. Yes, you can return clearance, open-box, refurbished, and pre-owned products. Previously mentioned exclusions apply.Ĭan I return clearance, open-box, refurbished, and pre-owned products? Can I still return products that I've opened? Can I return products with missing accessories that came with it? Elite members have through January 30 th to return or exchange products purchased between October 30 th and December 31 st, while Elite Plus members can return or exchange purchases made in that timeframe through February 14 th. My Best Buy Elite and Elite Plus members have an extended holiday return/exchange window. All other terms and conditions of our Returns & Exchanges Policy apply. Mobile Phone carrier contracts, AppleCare monthly plans, DirecTV, etc.). This excludes items purchased with a third-party contract (ex. Purchased made between October 30 th and December 31 st - of any calendar year - have an extended return period through January 15 th of the following calendar year. The full Returns & Exchanges policy can be found here. Elite Plus members have a 45 day return period. If you are an My Best Buy Elite Member, your return period is 30 days. Normally, we offer a 15 day Returns or Exchanges policy. Yes, we told you about this fee when you purchased and signed for your phone. After 14 days, we will not accept returns for these products and managers will not make an exception for you. For those inquiries, please contact the number mentioned earlier.Ĭell Phones & Devices w/ a Carrier Contract 2ġ If the item that you are returning has a Serial Number, you must provide Proof Of Purchase (receipt).Ģ There is a $35 restocking fee for Cell Phones & Devices w/ a Carrier Contract. Best Buy employees will not give out non-public financial or operational information. This is a public forum.įor immediate help, please contact Best Buy at 1-(888)-BEST-BUY or use our Store Locator to find the contact information for your nearest store. Please remember that Best Buy employees are not required to reply to your post and provide assistance. If you don't find the answer to your question, feel free to make a post on our subreddit. How will I get my money back if I paid cash, credit card, gift card, etc.?.Can I haggle a Manager or Supervisor on the policy? Can the policy be altered? Can you make an exception for me?.What if I don't have the receipt with me? Am I out of luck?. Are there any items that cannot be returned?.Can I return clearance, open-box, refurbished, and pre-owned products? Can I still return products that I've opened? Can I return products with missing accessories that came with it?.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |